When will my order be shipped?
As soon as payment has been received and processed we will begin preparing your order for delivery.
How will my order be delivered?
All orders are shipped via FedEx.
What are your shipping rates?
Standard domestic FedEx shipping rates apply. Click here for estimated shipping costs. Orders are shipped from zip code 11249. Shipping is free on orders over $100, and return shipping is always on us.
What’s your return policy?
As long as tags are still attached, all new and unused items (excluding sale items) are eligible for a full refund within 30 days of receipt. Return shipping and restocking are always on us.
How fast can I expect my refund?
We will issue your refund to your original form of payment within 5-7 business days after receiving your package. Please allow additional time for your bank to make your funds available to you.
What items are refundable?
Items in their original condition purchased within the last 30 days.
What items are non-refundable?
- Items marked as final sale.
- Free gifts or promotional items with retail value.
Do you ship to P.O. Boxes?
Unfortunately, we do not, as our delivery partner requires a physical address.
Can I cancel or make changes on my order?
To help us prevent any shipping delays, you have up to 30 minutes from the time of placing your order to cancel or make any changes to it. Please email Customer Care at firstname.lastname@example.org for prompt order assistance. Unfortunately, we are unable to add items to an existing order but we welcome you to place a new order for any additional pieces.
Where do you ship to?
We currently ship only within the continental United States.
Where are your products made?
All fabrics are sourced from some of the world’s most renowned fabric mills in Italy’s Biella region. Production takes place in Asia, in reputable and regularly-inspected mills to assure safe and fair working conditions.
Do you sell gift cards?
Yep! You can find them here.
I'd love to collaborate...
So would we! Reach out to us at email@example.com
What’s your favorite type of dog?
We'd love to hear from you...
We welcome your questions and feedback! You can reach us at firstname.lastname@example.org for press and collaborations or email@example.com for all inquiries and we will respond within the same business day. If weekend or after hours, we'll get back to you first thing on the next business day. We speak English, Spanish, Dutch, Arf, Woof and northern Bow-wow. We look forward to hearing from you!